We are OPEN for business

Dear Valued Clients,

We are pleased to advise that our office is open for business again and that precautions have been taken to ensure the safety of our clients and staff while in the office.

Our office hours are back to normal and are as follows:

  • Monday to Friday: 9:00am to 6:00pm
  • Saturday: 10:00am to 4:00pm
  • Sunday: Closed

If you are feeling unwell or are exhibiting symptoms as cautioned by Health Canada (symptom list here) , we encourage that you stay home and contact our office by phone or email for assistance.

Our office contact details are:

  • Phone: 604-731-5258
  • Email: info@johnrossinsurance.com

We are closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the Centers for Disease Control, the World Health Organization and local health authorities. Like many other companies, we are taking actions to minimize risk to our employees and our valued clients.

We seek to minimize any disruption to our clients while ensuring the safety of our employees. As such, we have taken precautions to ensure the safety of clients and employees which includes support for employees that need to work from home. These precautions allow our business and services to continue to function effectively.

With respect to ICBC transactions, we are now able to assist you in the office but if you prefer, we are still able to conduct business by phone and email. ICBC announced their business continuity plan, which allows us to conduct ICBC renewals and business by phone and email during this outbreak. This is a temporary measure until further notice.

Please contact our office if you have any questions:


Helpful posters you can put in your homes or businesses (see below)

Reduce the spread of COVID-19

Stop the spread of Germs

Thank you for your understanding.  As the situation develops, we will continue to evaluate our response.