We are OPEN for business (by phone and email only)

Dear Valued Clients,

Please note that in light of the COVID-19 situation we are currently assisting our clients by phone and email only. Our new temporary operating hours are:

  • Monday to Friday: 9:00am to 5:00pm
  • Saturday & Sunday: Closed

Our office contact details are:

  • Phone: 604-731-5258
  • Email: info@johnrossinsurance.com

If you require assistance on Saturdays, our InsureBC Arbutus office is still on Saturday’s (2595 West 16th Avenue, Vancouver, BC 604-736-7363 10:00am to 5:00pm).

We are closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the Centers for Disease Control, the World Health Organization and local health authorities. Like many other companies, we are taking actions to minimize risk to our employees and our valued clients.

We seek to minimize any disruption to our clients while ensuring the safety of our employees. We have plans to support extensive work from home activities, which allows our businesses and services to continue to function effectively.

We have reviewed a variety of potential COVID-19 scenarios and, based on currently available information, we have determined the best course of action is to close our offices, however, we are still open for business via phone and email. We expect minimal effect on our operations.

Our offices will be closed, but we are still open to conduct business by phone and email.  ICBC recently announced their business continuity plan, which now allows us to conduct ICBC renewals and business by phone and email during this outbreak.

Please contact our office:


Helpful posters you can put in your homes or businesses (see below)

Reduce the spread of COVID-19

Stop the spread of Germs

Thank you for your understanding.  As the situation develops, we will continue to evaluate our response.